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Multiple users hosting simultaneous separate calls

SBCSupport
Listener

Hi, I manage a business account and I need to configure my settings so that 10 of my Basic users can host calls throughout the day independent of each other and often times at the same time. Each of them will be meeting with clients and need to be able to do so privately. 

 

My questions are: 

  1. How many Basic Users are allowed on a Business account?
  2. Can each Basic User be on their own 1:1 call at the same time without interfering with each other? and,
  3. Can the account owner schedule their meetings or does it have to be them?

I saw some great and thorough answers by a few users so tagging you here as I need a response urgently, thank you in advance! @vescamilla @Ray_Harwood 

1 ACCEPTED SOLUTION

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Oh, my, @SBCSupport -- you have done your homework!  And you have some excellent questions.

 

It's probably helpful to review this Zoom Support article that includes some of the limitations of Basic accounts:

https://support.zoom.us/hc/en-us/articles/360042443452-Frequently-asked-questions-for-admins 

 

The answer to your first question is found in that FAQ document: You can have up to 9999 Basic users to your account. 

 

Next, if you've not found it yet, I highly recommend reading through this Zoom Support article on Zoom User Types:

https://support.zoom.us/hc/en-us/articles/201363173-Zoom-user-types-roles

Note the description of the Basic user under "How to identify your Zoom user type".  It indirectly answers your second question: each Basic user can have a 1:1 meeting of their own going on at any time.

 

On my own account (and I'm small enough to just be on a Pro account with a couple of Licensed (paid) accounts, I also have several Basic accounts that I use to assist me in Zoom event production and in testing various Zoom features.  To answer your third question: They can all schedule their own meetings, have their own PMI, and do enjoy many of the features we find on Licensed accounts.

 

Lastly, I'd suggest it might be helpful to ask all Basic account users to review Zoom's pricing page - specifically the Full Plan Comparison section - to see what the limitations are on Basic accounts.  Being familiar with those limitations might help reduce the number of questions you get.

https://zoom.us/pricing 

Here are some of the more frequently missed limitations (ones that I get questions about on the Zoom Community quite often):

  • There is no phone dial-in to a meeting hosted by a Basic account.  Computer audio only.
  • Yes, you can record your sessions - but only locally, not to the cloud.
  • A meeting hosted by a Basic account can't designate a Co-Host.
  • No add-ons can be applied to a Basic account: especially no Large meetings.
  • Basic accounts are limited to the same number of meeting attendees as their counterpart Paid account type: 100 for Pro accounts, 300 for Business accounts. 
  • Everyone should know by now that all Basic-hosted meetings with 3 or more people are limited to 40 minutes.  If three people are in the room at any time, the 40-minute limitation goes into effect starting at the time the meeting started.
  • A Basic account currently has access to up to 3 Whiteboards - a rather new feature to Zoom.

I hope that's helpful.  It was helpful to me to gather all the information in one place!  And I learned a lot.


Ray - "Old Desert Lizard" / GoodClix.com
Please like any post that helped you; please mark solutions so others can find them!

View solution in original post

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Oh, my, @SBCSupport -- you have done your homework!  And you have some excellent questions.

 

It's probably helpful to review this Zoom Support article that includes some of the limitations of Basic accounts:

https://support.zoom.us/hc/en-us/articles/360042443452-Frequently-asked-questions-for-admins 

 

The answer to your first question is found in that FAQ document: You can have up to 9999 Basic users to your account. 

 

Next, if you've not found it yet, I highly recommend reading through this Zoom Support article on Zoom User Types:

https://support.zoom.us/hc/en-us/articles/201363173-Zoom-user-types-roles

Note the description of the Basic user under "How to identify your Zoom user type".  It indirectly answers your second question: each Basic user can have a 1:1 meeting of their own going on at any time.

 

On my own account (and I'm small enough to just be on a Pro account with a couple of Licensed (paid) accounts, I also have several Basic accounts that I use to assist me in Zoom event production and in testing various Zoom features.  To answer your third question: They can all schedule their own meetings, have their own PMI, and do enjoy many of the features we find on Licensed accounts.

 

Lastly, I'd suggest it might be helpful to ask all Basic account users to review Zoom's pricing page - specifically the Full Plan Comparison section - to see what the limitations are on Basic accounts.  Being familiar with those limitations might help reduce the number of questions you get.

https://zoom.us/pricing 

Here are some of the more frequently missed limitations (ones that I get questions about on the Zoom Community quite often):

  • There is no phone dial-in to a meeting hosted by a Basic account.  Computer audio only.
  • Yes, you can record your sessions - but only locally, not to the cloud.
  • A meeting hosted by a Basic account can't designate a Co-Host.
  • No add-ons can be applied to a Basic account: especially no Large meetings.
  • Basic accounts are limited to the same number of meeting attendees as their counterpart Paid account type: 100 for Pro accounts, 300 for Business accounts. 
  • Everyone should know by now that all Basic-hosted meetings with 3 or more people are limited to 40 minutes.  If three people are in the room at any time, the 40-minute limitation goes into effect starting at the time the meeting started.
  • A Basic account currently has access to up to 3 Whiteboards - a rather new feature to Zoom.

I hope that's helpful.  It was helpful to me to gather all the information in one place!  And I learned a lot.


Ray - "Old Desert Lizard" / GoodClix.com
Please like any post that helped you; please mark solutions so others can find them!

SBCSupport
Listener

Wow! So much valuable information thank you so much. This is super helpful, I appreciate you taking the time to provide such a thoughtful response.  thank you again!