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Hello - suddenly one day recently, my output audio (what others heard) became very muffled. They could hear me only if I shouted. Then today I tried headphones in a meeting, thinking maybe that could fix the speaking issue. It did not. However, upon removing the headphones, now the speaker output is very low. I can now barely hear the other participants. I have an older Mac Pro laptop, running High Sierra. It was all working fine and only recently has this audio issue. And only with zoom. I have updated zoom, and checked all audio settings, both on the mac and on the zoom app. I reset the NRAM or whatever at the Apple store. Any suggestions? Thanks!! This is making zoom unusable.
I also have a thread about this same problem. The only resolution offered (so far) is to do a clean uninstall of the Zoom package. This did not work for me. The only thing that works - and is not an acceptable solution - is to pop in my AirPods. This somehow makes the speakers and microphones in the Mac work. Oddly, then the AirPods become non-functional, they just seem to trigger the Mac’s speakers and mic to work properly.