Money deducted, but no Upgrade

[Roger1990]

Yesterday I signed up for a higher plan, and send the money via direct transfer.

My new plan was pending and afterwards declined, but the money still was deducted from my account.

Now I have no way of contacting anybody, no upgraded account and less money.

Has anybody had similar problems?
What can I do?

[Ray_Harwood]

Hi, @Roger1990. Thank you for visiting the Zoom Community to seek support. Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 

[Khirtz]

Good Day,
last night i upgraded my zoom account from basic to pro but no upgrade update. here is my reciept that they already deducted the payment from my account.

[Ray_Harwood]

Welcome to the Zoom Community, @Khirtz 

You likely just need to assign your newly purchased license to your user account. See this web page for assistance:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License

Follow these steps taken from the article:

1. Sign in to the Zoom web portal at https://zoom.us.
2. Click User Management, then Users.
3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
4. Click Edit at the end of the user row. This will open a window.
5. Choose the User Type to assign, selecting Licensed.
6. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license if you have indeed purchased one or more new licenses. Click the available license.
7. (Optional) Assign add-ons can be included by checking the boxes for the add-on. You will not likely have any add-ons, so you might skip this step.
8. Click Save.

The license is now applied to your user account and you can use it immediately.

If this does not fix your issue, please submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

[Malshree]

Exactly the same problem- Monu deducted from account but no upgrade - no one is picking up th customer care in billing - it’s urgent