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Missing Mp4 Recorded File, Other Meetings and Files Went Fine!

MegHartley
Listener

Hello all! I'm pretty frustrated because I recorded three meetings the same way, but the Mp4 (video) file is missing for one of them, both in the browser portal and the app. Anyone know how I can retrieve it??

 

Thank you,

Meg

2 REPLIES 2

YaBoiB
Community Champion

Hello @MegHartley

 

Did you record the meeting to the cloud or locally? It appears as locally per your screen grabs? 

 

Thanks, 

Brandon

If this response was helpful for you, please do not forget to click on the accepted solutions button!

Thank you, but locally, unfortunately. Have you ever had an mpa appear in the file instead of mp4?

 

Thanks again!