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Microphone works in "Settings" test, but not in meeting

ZoomFass
Listener

I'm a newbie. I installed Zoom (on my Mac).

 

Under Settings, my microphone works fine. However when I launch a test meeting, the microphone does not work.

 

Any ideas??

14 REPLIES 14

crchan123
Zoom Moderator
Zoom Moderator

Hi @ZoomFass, welcome to the Zoom community!

 

Here is a helpful support article that walks through different steps to troubleshoot microphone or speaker issues: https://support.zoom.us/hc/en-us/articles/7516716291597-Troubleshooting-microphone-or-speaker-issues. Hope this helps 😊

Like everyone else on this thread, the support doc doesn't address the issue we are all having. All of my mics (USB and Bluetooth) work when tested under Preferences. Zoom sees them all. But, when I go to Live and test the mic before starting the meeting none of my mics work. This is critical to my business. Please at least tell us if there is anything being done.

ZoomFass
Listener

Hi,

 

Thank you for the reply. Before posting, I checked everything in that help article. 

 

The microphone works fine if I test it under "Settings", but it does not work during the test meeting test. For all I know, it may work fine during an actual meeting but I have not tried that yet.

mhanssens
Listener

I’m having the same problem on 2020 MBP 15inch. Running Monterey 12.4 and did the Zoom update 5.11.3 and now cannot use the microphone at all in Zoom. I can use the mic in all other functions (dictation, Siri, FaceTime, etc.) and it works fine in the Sound preferences test. I have tried using AirPods in Zoom and still no luck. I downgraded Zoom to an older version (5.9.1) and the mic started working again. I completed the newest download again (5.11.3) and the mic started working. Success! The next day after a computer restart the same issue retuned – no mic. I host Zoom meetings in professional settings almost daily so this is very problematic for me. I joined by phone audio during my last meeting to keep the meeting going. Any ideas other than a Zoom software rollback?

Same issue with 5.11.3. Where does one download the 5.9.1 version? I can't find older version downloads anywhere on the site.

markuvamoody
Listener

I am having the same problem as mhanssens. Works in Zoom's settings, but does NOT work in test audio in a meeting. Also on a Mac, 2018 MacBook Pro 15 inch. Just started this week.

mistere1085
Listener

Good Morning ,

 

I am having the same issue. Using a iMac 2022 running macOS Monterery 12.5.

 

 

Zoom Updated to 5.11.3 and now Zoom microphone will not work. I have run same tests. I can use a bluetooth headset and it connects. Will not function using built in microphone.

ZoomFass
Listener

When I tried my meeting, the other party could not hear me (no surprise).

So we cancelled the meeting and tried again. This time they could hear me but the audio was horribly distorted. (I could hear myself thru the other party's speaker and it was slowed way down and garbled - almost inaudible)

 

So we did another zoom meeting - this time both of us just turned the audio all the way down - and did the sound via cellphone. To my amazement it synced up perfectly. 

 

I wish I had something better to report, but if I have to do this again I will just plan on using my cell phone for the audio. I admit I am astounded that something as basic as this does not work.

mistere1085
Listener

Very odd indeed. Especially that I have done a host of other tests to make sure my iMac microphone was operation from a hardware standpoint. Holding "CMD + SPACE" will summon Siri and if given a command she will listen, dictate it and perform task. 

 

I hope that it is a software bug from the most recent update that will soon be rectified. 

zoomer5
Listener

Also having the same issue on a Macbook pro 16 Monterery 12.5 and zoom 5.11.3.

Mic was previously working but stopped working in meetings this week. Running the Test Mic in zoom preferences works fine but if you run a test meeting nothing is picked up on the mic.  

 

Have tried uninstalling / reinstalling Zoom and also disabling/re-enabling Zoom in the Mic privacy settings

 

I'm having same issue...any advice?

brazos21
Listener

Not even bluetooth mic working...works fine in Preferences...but not live

DasBen
Listener

Validating that others have the same problem as me. But has anyone found a solution yet? If I can't make it work on zoom I'll have to move all my meetings to another app. I'm using a Mac with updated software (and updated zoom)

The only solution I found was to trash the current zoom (5.11) and download older version (5.9.1). Fixed it immediately. Just google your utility system and "Zoom 5.9.1". The windows version is here: https://zoom-us-zoom.en.uptodown.com/windows/download/4213968