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All of a sudden last week my Zoom meeting audio became faint and garbled. It is regardless of headphone mic or mic in the laptop. All other mic application (like Slack Video) work fine. Phone Audio from Zoom works fine as well.
I have deleted and re-installed Zoom with no change. Any suggestions on what is wrong?
Hi @pescedv23 ,
You can also make sure that your Zoom app is updated and also try running the test mic and see if that also has the same problem https://support.zoom.us/hc/en-us/articles/201362623-Changing-settings-in-the-desktop-client-mobile-a...
Set your microphone and speaker, test them, adjust their volume, and change other settings.
This just happened to my wife after six months of using zoom without issue. The fix was to go into settings > audio >advanced and change audio processing from “Auto” to Windows Raw. Immediately fixed the problem. My guess is that Zoom was trying to be clever by severely condensing the uploaded audio, causing a garbled mess and switching to raw maxed out the fidelity, but who knows. It’s fixed now.