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Microphone not picking up my instrument (piano) but it does pick up my voice?

KA76
Listener

Anybody having troubles with their instrument not being heard.  My voice comes through the Zoom call but piano is not detected.  I have ensured the Original sound is selected in audio settings, have uninstalled zoom and reinstalled. Did a microphone test.  And still nothing 

9 REPLIES 9

sachinzoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello,

 

You will need  now have to manually select during each meeting session which sound you would prefer.  The Original Sound is turned off by design. Please refer to this thread: 

https://community.zoom.com/t5/Meetings/Original-Sound-by-Default/m-p/89132/highlight/true#M49507

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

 

I have done that in my call last night and it still wouldn't work.  I had original sound selected in audio settings AND ensured during the call that it was on was well.  Please help us figure this out

There seems to be a discrepancy as to what settings to be selected or unselected (fidelity, echo cancellation etc). Can you please confirm which ones need to be selected and unselected to ensure that my voice AND piano are heard

sachinzoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello,

 

Please go through the advised settings and hope these resolve your issues: ( See link below for details as well )

sachinzoom_0-1675797693522.png

 

 

https://support.zoom.us/hc/en-us/articles/115003279466-Using-original-sound-for-musicians-in-a-meeti...

KA76
Listener

This did not resolve the problem.  I had already done all that the link you sent suggested. To be clear. I have enabled original sound, selected high fidelity. I UNSELECTED echo cancellation (I play piano) and stereo audio, and unselected automatically adjust microphone volume. What else. Numerous people are having these same issues.  What else to solve?

sachinzoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello,

 

Have you tried updating your Zoom App to the latest version ?

 

Please see if that helps

KA76
Listener

 I uninstalled Zoom on Monday February 6 and reinstalled. Prior to this I did an update. Still NOT solved.

jcp1
Listener

ARE THERE ANY additional recommendations? voice picked up easily, piano not picked. taking lessons via zoom! using Original Sound for Musician, HPPavilion Laptop 15" brand new. updated. my smart phone Pixel 4 does both, but I need a larger screen for piano lessons. followed all recommendations for my laptop.

jayps
Listener

i am having the same issue. uninstalled zoom and reinstalled it. mic picks up voice but not my piano. i tried other mics and configured the audio setting many ways but still not working. any one find a solution