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Microphone and Speaker not detected

Wilbert
Listener

Does anyone has the same problem with me ? 
I have just updated my laptop to Windows 11 and since then, every time i open my zoom meeting, it always says mic and speaker are not detected,  however, in other meeting platform, my mic and speaker is working fine 

I have also tried to uninstall and reinstall my device driver and have also updated my windows update 
Does anyone has any solution to this ? 
Thanks in advance !

8 REPLIES 8

ChrisO
Community Champion | Customer
Community Champion | Customer

You may have to grant Zoom permission within Windows to use the devices.  Here is an article describing how to do this https://allthings.how/how-to-enable-or-disable-microphone-in-windows-11/.



***Sometimes going backward is the only way to move forward.***

majosearosemena
Listener

Did you find any solution? I am having the same problem

Go to setting/select microphone / scroll down "allow apps to access your microphone" click the button on, if it is already on just off it and switch on again. 

I have to do switch off and on again every time before zoom meeting. Is there ant other option or solutions , please let me know

joanncampbell
Listener

same problem, no speaker tried all of the above

MartD
Listener

Same here with Zoom after the windows 11 update, all other platforms are ok. Tried all the above and no fix. 

 

ChrisO
Community Champion | Customer
Community Champion | Customer

Here is a fairly in-depth guide on various ways to try and solve the issue. While the guide is for the microphone many of the steps can be applied to speakers as well. https://www.howto-connect.com/fix-windows-11-microphone-not-working-14-ways/   Hope this helps some of you..



***Sometimes going backward is the only way to move forward.***

Robert63
Listener

Hi.  I had the problem resolved by Zoom's Engineering support.  It was the Laptops specific audio driver that was not working.  Although when I first logged this issue the drivers had been verified, now that I reinstall the driver today things work correctly.

 

My Laptop is an ASUS (for other manufacturers us their specific driver download site) On the ASUS driver site - https://www.asus.com/us/support/Download-Center/ be very precise about the model number.  In my case it needed to be - Zenbook 13 OLED (UX325, 11th Gen Intel).  There are many UX325 models listed.