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Microphone and Speaker is not working


When I enter into the zoom, i could only hear the first word spoken by the speaker, then the sound disappear. So, when I want to speak, the microphone did not have any response. I have try all steps like trouble shoot or zoom setting, but it still cant fix my problem


Community Champion | Customer
Community Champion | Customer

Hi @Elyshia2 


I have a few troubleshooting questions for you, to help narrow-down your problem and find a solution.


Are you using a Windows PC, or an Apple computer - desktop or laptop - or a mobile device?


Are you using a headset or external speakers, or built-in speakers?


Is this a new problem?


Can you try a simple test meeting at ?


Please post back here with that information. 

Speakers are Realtek - not working