Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2021-10-04 01:12 AM
Dear All,
receive error in zoom app on windows 10pro 64 bits
system does recognize mic but in between the call zoom popups with this error
mic works well on other tools like MS Teams, skype etc... even zoom web app is working fine
we use USB Logitech headset 3.55m jack works but mic with USB headset creates problems
when error comes, zoom freezes the whole system and even audio drives conflicts
the only option then is to restart
Solved! Go to Solution.
2021-10-04 07:42 AM
Hi @Bharti
Try adjusting your Signal processing type in Zoom > Settings > Audio > Advanced button > Signal processing.
Try the different options there.
See if that helps.
Rupert
2021-10-04 07:42 AM
Hi @Bharti
Try adjusting your Signal processing type in Zoom > Settings > Audio > Advanced button > Signal processing.
Try the different options there.
See if that helps.
Rupert
2021-10-11 05:09 AM
Experiencing the same issue, my issues started after upgrading to Windows 11, works 100% in other apps and web. But Zoom seems to kill my mic and speakers. Running the zoom tests for mic and speakers works 100%, other parties can hear me while I do the tests, as soon as I close the test, Zoom says it can't detect my mic/speakers again. Weirdly, selecting my speaker again as the output device in Zoom windows app, fixes the speaker/output, but the mic refuses to work. Also requires a restart to get my mic working again after this. Zoom seems to break it for all other apps then. The different signal processing options don't seem to make any difference.
2021-10-11 05:15 AM
Hey @FifoTheHein
what have you done after that? mic/speaker are working fine now...
please let me know the solution if have with you then...
2021-10-21 08:06 AM
Still not working. Resorted to using Zoom in my browser as the app keeps doing this. Related post: https://community.zoom.com/t5/Meetings/Windows-11-Audio-Now-Muffled/td-p/16715
2021-11-13 09:31 AM
So this only happens in the App? I have a wireless Logitech G935 headset. If I mute the headset the Mic stops working. I can only hear the meeting. I have to exit the meeting completely and go back in to get my mic to work. Works fine in everything else.
2022-01-11 02:55 PM
Same issue started after updating Zoom last week.
Same headset, tried reinstalling Zoom, audio driver, etc. Reseating the Bluetooth USB dongle fixed it.