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Meeting's audio and video work in jerks every time

sonosarai
Listener

Hi,

I usually used Zoom to watch my online classes as a universitary student.

Since several months, I can't follow lessons anymore because audio and video are stopping every 30 seconds for at least 2 seconds...

That's not a problem of connection because I tried also to change it ad it remains.

I have this problem both in the app and using zoom by browser.

I tried also to make some video calls on zoom with my friends to verify if I had the problem only with Uni classes, but it remains also for private meetings.

I don't know where the problem might be, if you have some suggestions, please write me.

2 REPLIES 2

Bri
Zoom Moderator
Zoom Moderator

Hi there, @sonosarai! Do you mind telling me what version of Zoom you're using? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

sonosarai
Listener

I've just updated it to the last version, the 5.8.4 (64 bit), and the issue persist...