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A client that uses Zoom regularly keeps trying to send me invites to Zoom meetings but these invites are not coming through to my Gmail address at all. I have checked Spam and Promotions tabs and have done a global search in Gmail for the firstname.lastname@example.org address -- with no luck. The client is not receiving any error messages on their end and I have been unable to find anything here in the Community or in Zoom Support or across all of Google to help solve this problem. Any help will be greatly appreciated because this situation is getting VERY frustrating for me and for the client. Thank you!
I’ve had this occurring for the last few weeks as well - the invites from Zoom not being received so I’m using the copy link function. I can manage this for my small clientele and I’m hoping zoom is working on a fix.
How would I open a support ticket?
I have the same problem with receiving invitations to my regular ISP email account. It only happens with invitations sent from the Zoom registration facility. Messages received by copying and pasting the invitation to an email come through OK.
So, if the emails are coming from Zoom directly, such as a registration confirmation or reminder email, and are not being received, we certainly recommend a few troubleshooting steps here: https://support.zoom.us/hc/en-us/articles/360032808951-Not-able-to-receive-emails-from-Zoom
One is to check the Spam folder in your email and make sure that emails coming from no-reply @ zoom.us are allowed.
If there is nothing in your spam folder and are still not receiving emails from Zoom, you, or the host that should be sending the emails, should contact Zoom Support. They can check our email service to see if those emails were bounced back to Zoom and figure out what is causing this issue and hopefully resolve it.
I wish it were as simple as them going to Spam. Also, I can't whitelist every email address because I don't know them. If someone sends me a meeting invite and I don't get it, I don't have their information.
Thanks in advance for your help.
I'm having the same issue. Meeting invites don't come to gmail.
I've checked the spam folder, there are no emails from no-reply @ zoom.us. (see screenshot)
I submitted a support ticket and got this message 5 seconds later:
"Unfortunately, we are unable to respond to your open ticket at this time.
Instead, use our online resources to learn more about using Zoom, find answers to questions, and troubleshoot technical issues."
Any other ideas?
I get 5-6 of these tickets a week. Users are sent an invite to join our Zoom account, they don't get the invite (including spam, our tier 1 support checks for that). Every time, I open a ticket with Zoom support and the user gets cleared from the Zoom bounce list, and the emails start flowing. I've got our O365 team looking into why they might bounce in the first place.
How do you open a ticket? My problem is, I upgraded to the paid version because now 40 minutes is the maximum time on the free basic. After this change, I send email invites to the client and they do not receive the invite. It also does not show up in my sent emails. This has been occurring on my iPhone. I can connect with my client via my laptop, but I need to be able to via my phone as well.
I have the same problem with my professional email address, I got zoom meeting invitation emails for years with no problem, then one bounced, and my email address seemed to automatically go to the bounce list as I don't get the invitation emails any more. The problem is that I can't open a support ticket, chat or talk with someone on the phone as I don't have a paid account. Does anyone know how to get an email address whitelisted without being a Pro user? I need to attend meetings hosted by other people! Thank you for your help.