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Meeting invites not being delivered to gmail account

mwallwein
Listener

A client that uses Zoom regularly keeps trying to send me invites to Zoom meetings but these invites are not coming through to my Gmail address at all. I have checked Spam and Promotions tabs and have done a global search in Gmail for the no-reply@zoom.us address -- with no luck. The client is not receiving any error messages on their end and I have been unable to find anything here in the Community or in Zoom Support or across all of Google to help solve this problem. Any help will be greatly appreciated because this situation is getting VERY frustrating for me and for the client. Thank you!

13 REPLIES 13

mspeechley
Listener

I've had this happen to a few users.  Open a support ticket with Zoom and ask them to check for your address on the Bounce list.  If you're on that list, they can whitelist you and you should get the emails going forward.  Ask your client to send the invitation again after that.

 
 
 
 
 

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @mwallwein 

How is the host sending you meeting invites? From their Gmail/Outlook/etc account directly? If sending from Zoom, was this a registration confirmation email? 

It's important for us to know where the email is coming from, as that can affect where the problem lays. 

davidpearson
Listener

I have the same problem with receiving invitations to my regular ISP email account.  It only happens with invitations sent from the Zoom registration facility.  Messages received by copying and pasting the invitation to an email come through OK.

 

Matthewhaney
Listener

The same is happing to me I can not get support or find out why. 

amydesco
Listener

Same happening for me on gmail and yahoo mail. Would love to hear from Zoom as to how to fix the issue.

Thank you!

rafaellpm
Listener

The same is happening to me.

Is there any troubleshooting guide for this issue?

tsears
Listener

Does anyone know if this is resolved? This is becoming a significant problem for me. People are sending me meeting invites that I never get do getting an email address white listed won't resolve this for me. 

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

So, if the emails are coming from Zoom directly, such as a registration confirmation or reminder email, and are not being received, we certainly recommend a few troubleshooting steps here: https://support.zoom.us/hc/en-us/articles/360032808951-Not-able-to-receive-emails-from-Zoom

One is to check the Spam folder in your email and make sure that emails coming from no-reply @ zoom.us are allowed. 

 

If there is nothing in your spam folder and are still not receiving emails from Zoom, you, or the host that should be sending the emails, should contact Zoom Support. They can check our email service to see if those emails were bounced back to Zoom and figure out what is causing this issue and hopefully resolve it.  

I wish it were as simple as them going to Spam. Also, I can't whitelist every email address because I don't know them.  If someone sends me a meeting invite and I don't get it, I don't have their information. 

No, Zoom needs to whitelist your address.   Open a support ticket and ask them to check for your address on the bounce list.

mspeechley
Listener

I get 5-6 of these tickets a week.  Users are sent an invite to join our Zoom account, they don't get the invite (including spam, our tier 1 support checks for that).  Every time, I open a ticket with Zoom support and the user gets cleared from the Zoom bounce list, and the emails start flowing.  I've got our O365 team looking into why they might bounce in the first place.

How do you open a ticket?  My problem is, I upgraded to the paid version because now 40 minutes is the maximum time on the free basic.  After this change, I send email invites to the client and they do not receive the invite.  It also does not show up in my sent emails.  This has been occurring on my iPhone.  I can connect with my client via my laptop, but I need to be able to via my phone as well. 

jmr13
Listener

Um. How do you open a ticket? I'm having the same problem and am getting led in circles in the help center. Thanks!