March 2022: FAQ on reporting changes

[Rufio1978]

So just a question regarding the announcement of changes with reports upcoming on March 1.

"Last Updated: January 26, 2022

As part of our continuous efforts to implement best-in-class privacy and security practices for all users, starting March 1, 2022 Zoom will remove email addresses for users flagged as guests from Account Reports and Dashboards unless they meet any of the conditions listed below. Email addresses of users on your own account will continue to be shared with your organization, as usual."

What exactly does that mean?  Is it just that the email column for guests won't be generated in the report CSV that you can create and output?  

My organization has been relying on reports to track attendance for certain extracurricular sessions we have been having.     I just want to be sure that i am understanding this correctly:

You will still be able to generate these reports, correct?   This report will be able to tell you that people were in attendance, and what their screen name was?  It just will not tie an email to it?

Am i missing anything?  

Thank you!

[GFOEvents]

Following.  We maintain an offline mailing list in the event we need to perform follow-up, reminders, surveys, handout distribution, announcements of similar upcoming events, etc.  Short of Zoom having their own bulk (?) email system for current and previous participants, not having access to this information will be detrimental to Zoom account holders.  Having the email address hidden is better than not having access to them at all.

[creamcorn]

This is a problem for us.  We host Webinars for external folks without registration.  Similar to GFO's statement we send out post event materials.  This really kills our ability to follow up with attendees.  Not happy about this as we now must find alternative and change many work flows.

😕

A potential work around is to require registration and require email address.  Once the event is live the registration page button, will say, Join meeting already in progress, if the session is started.  Once attendees get pass the reg page, you will have their email in your reporting.  Problem for us is before the event is live. We don't want an email and invite sent from Zoom.  We need a generic link for all attendees.

[CPDevents]

Yes that is right, reports will be gereated with all details except emails - this has been the case for our account since 1st March 2022.

You will need to ensure you have enabled registration for the meeting/webinar, or you will not get the emails of the attendees. Remember that attendees may not enter their full or exact name when joining - if you need accurate identification for attendance purposes.

Alternative is to upload a list of attendees before the event is live, in order to receive the emails in the report, however this could be an administrative burden for many organisers (particularly those who are very busy hosting many meetings/webinars/events.

Integrations such as Eventbrite, which is supposed to share all Eventbrite attendee registrations with with Zoom (which it did until 1st March 2022 changes), and Zoom subsequently telling Eventbrite who attended (automatically check-in attendees), don't seem to be working now.

Hosts with an integration (such as Eventbrite) should be meeting the first point listed in the March 2022 update:

"In addition, you will continue to see email addresses included in your Reports and Dashboard for the following groups:

• If the participant entered their email address during the meeting or webinar registration flow, then it will be shown for that specific meeting/webinar."

This is really disruptive and extremely disappointing that this integration is now broken or made redundant by this change.

[CPDevents]

To any integration users (e.g. Eventbrite integration):

• If your registrations on an external system are not longer being acknowledged by Zoom since the 1st of March 2022, turn on registration on the Zoom meeting/webinar (with no additional required fields, as these cannot be matched). 
• This will mean Zoom no longer ignores the registrant information fed by your platform of choice. 
• Once registration is enabled, you will once again be able to see:
• (A) registrant numbers leading up to your event on Zoom, and
• (B) capture attendee emails in your attendee reports.
  
  

The above is how you can comply with the first point listed in the March 2022 update:

"[...] you will continue to see email addresses included in your Reports and Dashboard for the following groups:

• If the participant entered their email address during the meeting or webinar registration flow, then it will be shown for that specific meeting/webinar."

It's very simple and should have been communicated to integration users much earlier.

For anyone worried about enabling registration on the Zoom webinar/meeting - this does not mean your attendee is asked to register on your platform of choice and then again on Zoom. It simply enables Zoom to use the registration information already collected by your platform.