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Mac M1 - Zoom Application Crashes on startup

djsegler
Listener

I've installed, removed, rebooted, re-installed about 10 times to no avail. Zoom application does not want to launch on an Apple M1 running latest OS (Ventura 13.3).

 

Forced to use web interface.

 

Crash report screenshot attached.

 

Please help.

5 REPLIES 5

ZoomTestKitchen
Community Champion | Customer
Community Champion | Customer

Just to confirm that you downloaded the Apple Silicon installer at https://zoom.us/client/5.14.0.16775/zoomusInstallerFull.pkg?archType=arm64

 

Silicon Installer.jpg


If you're still having issues, then you might consider using the full uninstaller from Zoom called CleanZoom.

 

https://assets.zoom.us/docs/msi-templates/CleanZoom.zip


If you find this information helpful, please click on "Accept as Solution".

If you have further questions, please reply, we're happy to help.

Jeff Widgren | Host of the Zoom Test Kitchen
@ZoomTestKitchen


djsegler
Listener

Thanks for that additional info.

 

1) I've only tried to install using the download specifically for Apple Silicon - doesn't work.

2) The CleanZoom zip file you shared is an EXE file (ie Windows) - also won't be of much help.

 

Is there a Mac specific CleanZoom utility?

 

djsegler
Listener

Zoom team - anyone there? Is there not a solution to this problem?

saghar
Listener

I have this problem too
Is there no solution for this problem?

saghar
Listener