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Low bandwidth with high speed internet

Listener | Zoom Partner
Listener | Zoom Partner

I have a dedicated laptop to host Zoom meetings from that has a wired connection to gigabit speed internet.  When I check the internet speed, it is consistent with what one would expect from gigabit speed internet (~900mbps up/down).


Unfortunately, Zoom does not seem to care.  The bandwidth I am getting in the statistics page is ranges from 200-1500kbps (send) and a pretty solid 3000mbps (receive).  Zoom recommends a 3.8/3.0Mbps (up/down) for full HD video.  


Anyone know why my bandwidth would be throttled on Zoom while able to utilize gigabit speed internet on the same device?



The same exact thing is happening to me. I have tested my internet speed and it's clocking in at 400+mbps. Every Zoom meeting is laggy showing low bandwidth and "your internet is unstable" messages when it is not. Zoom please help!


Same problem here: I have an iMac and a logi-cam as well as a 10 GB fiber internet. Inhouse I have 1 GB LAN.


When I use zoom the speed drops down on connectivity speed form 1 GB to 100 mb (seen on the web interface of theGS108Tv3 8-Port Gigabit Smart Managed Pro Switch).


The Switch is connected via LAN to the Computer.


That happens only when I use zoom - all other programs work well.


I have updated drivers, changed cables - the whole nine yards ...


Any help would be highly appreciated


Hi Guys, Same problem .  Zoom Support team , PLEASE HELP .