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Low Network Bandwidth

bdan139
Observer

I don't host meetings - I attend them generally via a link I am sent via email.  I constantly receive a prompt 'Your Network Bandwidth is Low'.  I have changed internet provider to try and get to the bottom of this.  No progress.  It would seem no-one wants to take responsibility.  I can find no resolution that I can understand myself to implement.  I have already tried 2 internet providers, I suspect this problem is set to continue.  The local computer shop can find no issue with my laptop and so I remain stuck with this problem which I cannot solve.  Just desperate to get resolution, but no idea who to ask for assistance that I can understand as an attendee.  

1 REPLY 1

CarlaA
Zoom Moderator

Hi @bdan139 ! Welcome to the Zoom Community. I just realized you didn't receive a reply to your post. Are you still having this issue? If so, please check out the following knowledge base article and let me know if that helps! https://support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues

 

Please also try Disabling HD video: Simply go to Settings, click on the Video tab, and uncheck the box for HD video. 

 

Moderator 

Zoom Community Team