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Lost video


Hi there, i had a problem trying to save a video. I was recording a zoom call and while it was being saved, the program started to update for itself. When the update was completed, i tried to look for the video but i cannot find it. I tried to go to the web to look for my recordings and look for it in the trash but it wasn't there. I saved it in local, so i don't know if there is some way to find the video and take it back or something. I'll look forward to your response. 


Community Champion | Customer
Community Champion | Customer

Hopefully, this article can help you. The process to manually start the conversion of a recording is at the bottom.

Jeff Widgren

Jeff W.