Lost video through Cloud Recording

[THayes]

Hi, I set up a meeting where I had intended to record the video of a pinned user. This worked on local, but when attempting it on Cloud Recording the screen was blank for 90% of the video. According to this: Pin or Spotlight a video in Zoom Rooms – Zoom Support I should have used the Spotlight feature, which I'll do in the future, but it's a pain that the video feed was lost. Is there any chance that there's a separate recording file I missed or am I out of luck? Thank you!