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Lost recording


Hi. I've recorded a meeting locally, and now can't find the recording anywhere on my PC. What's the problem? It's just been converting for over 40 min, and now is nowhere to be found. And the chat bot is useless - where can I get proper assistance?



Hello Vira, 


By default, local recordings will be placed in following directory:

  • Windows: C:\Users\[Username]\Documents\Zoom
  • Mac: /Users/[Username]/Documents/Zoom
  • Linux: home/[Username]/Documents/Zoom


Resource below is from the Zoom Support Site:

How to access and convert local recording files with the desktop client

Note: For versions 4.6.10 or higher, you can't convert local recording files by double-clicking the Zoom files. You must follow the steps below to convert the files. If you're issues converting a local recording, see our troubleshooting suggestions.

  1. Open the Zoom desktop client and click the Meetings 
  2. Click the Recorded tab and select the meeting with a local recording.
    • Local recordings display the file path and options to open, play, or delete the recording.
    • If you only see the Open option, it means the recording is a cloud recording.
    • If you have a local recording that hasn't been converted to a video file yet, click Convert to convert the recording to a video file and display the options below.