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Lost non converted local recording :(

FranL
Listener

Hi All,

 

Hoping someone can help me. I set up a zoom meeting, which was set to locally record. At the end of the meeting, the file didn't convert as I had a previous meeting converting - have I lost the recording forever?

5 REPLIES 5

StefanScherbik
Attendee

If you look in your Documents>Zoom folder (or wherever you've chosen to store Zoom recordings), do you have files that say something like "double-click-to-convert"?  If so, try double-clicking on the first one of these (normally there are two).  That should get it to start converting.

 

Sometimes this doesn't work--let me know if that's the case and I'll show you a workaround to get a file to start converting properly.

Hey there. I'm having this same problem. I double-clicked, it converted the file, but the finished video is only 10 seconds (and yet the zoom meeting was 90 minutes long!). Can you share the workaround you mentioned?

StefanScherbik
Attendee

The workaround is a bit tricky, but here are the steps:

  1. Start a new meeting
  2. Start a local recording, let it run for about a minute
  3. End the meeting
  4. The popup that shows the progress of the recording finalizing will appear.  Quickly, before this conversion completes, close the popup.  This will make the recording uncomplete, so it will have the "Double-click to convert" files stored in the recording folder
  5. Navigate to Documents>Zoom and find the latest recording folder that has these unfinished conversion files.
  6. Delete these files
  7. Navigate to the folder that has your other "double-click to convert" files from the 90 minute meeting
  8. Copy these files, and paste them into the newest recording folders (where you just deleted the brand new "double-click to convert" files
  9. Go to the Zoom app, then go to Meetings>Recorded and go to the latest recording
  10. There will be a Convert button, so click on that
  11. Zoom will now start converting the recording files from the 90 minute meeting that wouldn't convert before.

 

Note, this trick is only applicable when "double-click to convert" files have trouble converting.  In your case, if the finished video is only 10 seconds long, then it might have been an issue with the actual recording, and this fix wouldn't help.

 

It may also be the case that there are multiple recording files stored in your folder from the 90-minute meeting--one that's 10 seconds, and another that holds the whole 90 minute recording, so be sure to double-check that.

Similar to this person, I had 3 click-to-convert files and clicked on the first one...which was 10 seconds long, and not the 30 minutes of my interview. When I go back into the folder, the other two click-to-convert files are gone. How can I restore these and convert the correct file?

I just ran into this last night.  Where are the raw files for the meeting at?