Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2021-12-08 09:49 PM
Hi All,
Hoping someone can help me. I set up a zoom meeting, which was set to locally record. At the end of the meeting, the file didn't convert as I had a previous meeting converting - have I lost the recording forever?
2021-12-09 06:53 AM
If you look in your Documents>Zoom folder (or wherever you've chosen to store Zoom recordings), do you have files that say something like "double-click-to-convert"? If so, try double-clicking on the first one of these (normally there are two). That should get it to start converting.
Sometimes this doesn't work--let me know if that's the case and I'll show you a workaround to get a file to start converting properly.
2022-04-08 03:22 PM
Hey there. I'm having this same problem. I double-clicked, it converted the file, but the finished video is only 10 seconds (and yet the zoom meeting was 90 minutes long!). Can you share the workaround you mentioned?
2023-03-22 03:39 PM
PLEASE SHOW ME BECAUSE I HAVE THIS ISSUE. IT DIDN'T MAKE A FILE EITHER IN MY ZOOM FOLDER LIKE IT USUALLY DOES
2022-04-11 05:41 AM
The workaround is a bit tricky, but here are the steps:
Note, this trick is only applicable when "double-click to convert" files have trouble converting. In your case, if the finished video is only 10 seconds long, then it might have been an issue with the actual recording, and this fix wouldn't help.
It may also be the case that there are multiple recording files stored in your folder from the 90-minute meeting--one that's 10 seconds, and another that holds the whole 90 minute recording, so be sure to double-check that.
2022-07-11 04:15 PM
Similar to this person, I had 3 click-to-convert files and clicked on the first one...which was 10 seconds long, and not the 30 minutes of my interview. When I go back into the folder, the other two click-to-convert files are gone. How can I restore these and convert the correct file?
2022-07-13 10:06 AM
I just ran into this last night. Where are the raw files for the meeting at?
2023-03-22 04:03 PM
That's what I like to know
2023-07-27 07:30 AM
Did you get a solution to this problem?
2023-07-27 07:29 AM
Is there a solution to this problem?