Showing results for 
Search instead for 
Did you mean: 

Loss of ability to select photograph for background


Mac Pro (late '13 black trashcan, Intel Xeon E5) running Monterey 12.6.1 and Zoom 5.12.9 (13190)


Have used/enjooyed Zoom without incident for years. Until a few months ago I was able to select a photo on my Mac and use it as my background picture on Zoom; recently that ended (can't tell if that was Mac OS or Zoom update). Is that option no longer available?  If it is still available, is there a summary of the current process to use it on a Mac?


Thanks in advance.


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @45Cowdin 

I'm not aware of any significant changes to the process for using an image as your virtual background. 

Can you share a screenshot of what you are seeing on your end when you try to add an image? Is there an error message? Anything detailing what you see or encounter would help