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Livestreaming meetings to a facebook group

systo
Listener

I am trying and failing to stream my meeting to a FB group.

 

I am getting the error: Unable to access your Facebook account. Try logging into Facebook again. (4,922)

 

I have followed the advice here: https://support.zoom.us/hc/en-us/articles/115000350406-Facebook-livestreaming-meetings-or-webinars

 

I have also tried clearing chrome's cache.

 

Any thoughts? 

Thanks

 

 

 

1 ACCEPTED SOLUTION

So I figured out what was happening and it is now working. 

 

After clearing the cache I still couldn't log in. So I tried doing so in Edge and it worked. I went back to chrome and disabled all my addons and again it worked. It seems one of my privacy addons (privacy badger) was the culprit. 

 

Thanks for your help I appreciate it. 

View solution in original post

11 REPLIES 11

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @systo

 

 You must be the group admin or owner as referenced in Zoom's support article on this subject. 

 

Do you own the FB group or are you an admin of the group?

 

Kind Regards,

Brandon

 

 

If this response was helpful for you, please do not forget to click on the accepted solutions button!

Hi @YaBoiB 

 

Thanks for your reply. 

 

I am both the owner and by extension an admin. I have the admin tag next to my name.

 

thanks

 

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @systo

 

 I just tested on my end with my test group page and got the same issue. I will check on this with the Engineers and get back to you. Let me get a support ticket opened for you so that our team can investigate this. 

 

Regards,

Brandon

If this response was helpful for you, please do not forget to click on the accepted solutions button!

Interesting. Thank you. I appreciate that.

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @systo

 

 Did you attempt to customize your group settings as indicated in the support articles for Livestreaming. FB changed their APIs for allowing group streaming some time ago. 

 

Screen Shot 2022-07-05 at 4.03.28 PM.png

 Here is the article that I have referenced https://support.zoom.us/hc/en-us/articles/115001777826

 

Brandon

If this response was helpful for you, please do not forget to click on the accepted solutions button!

Hi,

 

I actually did that at the account level as I am the only one who uses the account. I just followed your advice here and the options look like this: 

1657055561767.png

So I believe this is correct.

 

 

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @systo

 

 I figured out what the issue was. Facebook now requires you to add the Zoom app to your group configurations. This was never needed before. Once I added the Zoom app to my FB group, I was able to live stream again. 

 

Screen Shot 2022-07-05 at 4.18.08 PM.png

 I hope that this helps. 

 

Brandon

If this response was helpful for you, please do not forget to click on the accepted solutions button!

Thanks, annoyingly I have already added the zoom app to FB. 

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @systo

 

 Try to remove the app and reinstall it. Maybe you can get the APIs to start communicating again. That is what I would do. 

 

Brandon

If this response was helpful for you, please do not forget to click on the accepted solutions button!

So I figured out what was happening and it is now working. 

 

After clearing the cache I still couldn't log in. So I tried doing so in Edge and it worked. I went back to chrome and disabled all my addons and again it worked. It seems one of my privacy addons (privacy badger) was the culprit. 

 

Thanks for your help I appreciate it. 

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@systo

That is great news. I am glad to hear it. 

Thank you for your response. Could you please click on the accepted solution button in the bottom right corner, so that if others are facing this issue they can read your accepted solution and follow the steps you followed?

 

Thanks, 
Brandon

If this response was helpful for you, please do not forget to click on the accepted solutions button!