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Launched polls not visible to participants

Xavier_GTX
Listener

When I launch polls or quizzes, my student participants are unable to see the polls or quizzes on their end.  From my end, I've enabled polling and advanced polling for my account under Settings > Meeting > Basic > Meeting Polls/Quizzes > toggle Enable.  This has happened multiple times and it's happened in two different zoom classrooms.  I'm on Zoom Version 5.9.3 currently.   When I test it with my computer (host) and phone (participant), I can see the quiz on the phone as a participant.  

 

Do my student participants need to all have something enabled as well?  Is there a conflicting setting that prevents polling or quizzing?  

 

I've scoured zoom help pages and they all say the same thing (enable it in Meetings Polls/Quizzes).  I'm not sure what I'm missing.  I'm probably just forgetting something obvious, so if this is already answered somewhere, please point me in the right direction.  If you have questions for me, I'm happy to provide some info.  

2 REPLIES 2

Shaimaa
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi, @Xavier_GTX  Thanks for your contribution to Zoom support.

 

If you could see it from your phone as a participant, surely anyone can see it. I could recommend asking the students to upgrade their Zoom applications on the phone, and kindly note this is the minimum requirement.

 

  • Zoom desktop client
    • Windows: version 5.5.0 or higher
    • macOS: version 5.5.0 or higher
    • Linux: version 5.5.0 or higher
  • Zoom mobile app*
    • Android: version 5.5.0 or higher
    • iOS: version 5.5.0 or higher
  • Zoom web client 
  • The meeting must be either a scheduled meeting or an instant meeting using your Meeting ID

*Note: Users on the iOS or Android mobile app can participate in polling, but hosts need to be using the desktop client to manage to poll.



Please like any post that helped you; please mark solutions so others can find them!

Thank you Shaimaa for the reply!

 

I tried to launch a poll today and it still didn't work. I showed the participants where to verify their Zoom version and they all showed me that their version is 5.8.1 . I agree, it should work, but still didn't. Do you have any other suggestions or things I could be missing? Here's one thought, since I am on zoom 5.9.3 and my students are on zoom 5.8.1, would that cause conflict or issue for the students to not see my launched quizzes or polls?