Hi @morganb123
Please make sure u already assign the license to the host/users
Instructions
Note: The Zoom Events license includes all of the capabilities of a Webinar license. When adding a Zoom Events license to a user who has a Webinar license, the user's previously assigned Webinar license will be revoked.
- Sign in to the Zoom web portal.
- Click User Management, then Users.
- Locate or search for the user who you want to assign a license to.
- Click Edit at the end of the user row; this will open a window.
- Choose the License Type.
- After choose the License Type, use the drop down to select the license.
- (Optional) Assign add-ons by checking the boxes for the add-on. For Large Meeting, Webinar, or Zoom Events licenses, choose the radio button for the size of the license, if it is not automatically selected.
- Click Save.
- The license is now applied to the user and they can use it immediately.
Please see here for your reference : https://support.zoom.us/hc/en-us/articles/115004976063
Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.
I am Zoom Enthusiast (Part of PT. Kayreach System, Indonesia Authorized Reseller, Certified Zoom Room, Zoom Phone, and Pro AV Integrator)