Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-12-08 05:51 PM
Hello,
About two weeks ago, participants in my zoom meetings began complaining that they could not hear.
This was strange because I could see the mic icon next to their names indicating that they were connected to audio.
My wife tried to join the meeting this morning using her Samsung A51 and she gave the same complaint.
After taking a look I noticed that when I joined the meeting and then joined audio, I could hear for a short while. Eventually, the sound would just disappear for no apparent reason.
What I observed was that the speaker icon in the top left also disappeared. I could hear nothing on the device but it was still indicating that I was connected to audio.
I could un-mute and speak and still be heard but I could hear absolutely nothing on her device.
I have already uninstalled and reinstalled zoom but it is the same issue.
I have tried using headphones but the problem is still there.
2022-12-08 11:49 PM
I work for a language academy and we are facing the same problem. It looks that whenever a person joins the meeting or opens the chat the audio is dropped and the speaket icon dissapears. I found a workaround that helps but doesn't completely solve the issue. Tried to open a ticket with zoom but they've done nothing so far
2022-12-09 02:17 AM
Hi Jaydee,
I think your Participants also need to check their device.
2022-12-09 03:24 AM
你在没有声音时应该要在取消并连接,不过这在你讨论时不太好用。
2022-12-09 03:26 AM
ps:尝试提高声音(电脑和zoom)。