cancel
Showing results for 
Search instead for 
Did you mean: 

Issue with payment

Dr_Rey
Listener

This recently happened...

 

I have been successfully paying my zoom account for the past several years and most notably last month, using my credit card, which is a MasterCard linked to my Gcash Account (Philippines)... When I tried to pay today, this message showed up. Can I ask why I am unable to pay using the MasterCard Card that has been working for the past several years? Hope to receive a favorable answer soon because I need to pay the bill soon.

1 REPLY 1

david-vola
Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi @Dr_Rey ,

 

Please, submit a request to the billing dept:

 

https://support.zoom.us/hc/en-us/requests/new 

 

Best regards,

 

Please mark if this solution helped you so that other colleagues can find it!