Issue with joining audio

[codyp]

I have a colleague who has an issue joining audio. Instead of this:

She gets this:

There isn't a switch between Telephone and Computer audio, and there's no error messages about her Mic or Speakers not being available. On that note, her hardware looks all fine - she has a Jabra headset, so two sets of microphones (with the laptop mic) and two sets of speakers, and they all appear in Zoom settings.

Things we've tried:

1. The obvious restarting of device, headset, Zoom app, cycling of bluetooth
2. Made sure the Windows 11 audio mixer volumes for Zoom aren't muted and are at 100%.
3. Made sure ensured her audio type is: Telephone and Computer audio (within Zoom admin - user settings)

Has anyone seen anything like this, or has an idea what might be causing this?

Thank you for any assistance! Regards,
Cody