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I've forgotten my old Password and now I can't really do anything

Jmj83
Listener

I've forgotten my old password. Whenever I click "Forgot Password" It takes me to the zoom website and logs me in through my school portal. But when I go to the section "Password" and click Edit I have to enter my OLD PASSWORD. This is so absurd I forgot my password so how am I suppose to magically remember it to change it after clicking "Forgot Password".  At this point to get help has been a maze I don't even know if this is for real help or just random user suggestions.

4 REPLIES 4

Bort
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Jmj83 

It could be that your school account's admin has disabled login through email/password, and forces you to login via SSO. I'll reach out directly to get some more info. 

Bort,

 

I am currently having the same issue - is there a way to reset the password? I have forgotten my old password as this is a work account and for some reason it tells me there is no account registered to my email

bbone
Listener

thanks

cblyth9
Listener

I am having this exact issue as well! 

Is there a way I can reset my OLD password on my school zoom account?