Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
Everything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-03-02 06:29 AM
I chose a profile picture for Zoom, then I checked on a Zoom meeting, but it didn't show up.
Solved! Go to Solution.
2022-03-13 06:26 PM
I have done a search on Zoom to find how to log into 'desktop client' as you've suggested and there is no such thing as 'desktop client' coming up in the search, so how do you log into 'desktop client' as you suggest in order to ensure my profile photo comes on when I turn my video off during or waiting to join a meeting? Thanks.
2022-03-02 06:34 AM
@___ You need to make sure you are logged in to the desktop client to make sure that your Zoom Profile picture is pulled from the web to display in meetings.
If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.
2022-03-13 06:26 PM
I have done a search on Zoom to find how to log into 'desktop client' as you've suggested and there is no such thing as 'desktop client' coming up in the search, so how do you log into 'desktop client' as you suggest in order to ensure my profile photo comes on when I turn my video off during or waiting to join a meeting? Thanks.
2022-03-18 07:35 AM
Use this link to download "desktop client": https://support.zoom.us/hc/en-us/articles/4415294177549-Downloading-the-Zoom-desktop-client-and-mobi...
2022-03-19 10:30 AM
I use the desktop client, but my pic still doesn't show up. No one seems to. I'm in a meeting right now that just has a bunch of black boxes for those not using video.
2022-03-22 01:40 AM
Thanks, I copied the instructions from the link into a word doc so I can read it while trying it out. However, I think I already have Desktop Client...is that the Zoom Icon at the foot of my screen that I click on to open Zoom US?
2022-03-19 10:31 AM
I always use the desktop client, but my pic isn't showing up.
2022-03-22 01:59 AM
I figured out how to drag a profile picture onto my profile page- but I can’t remember how I did it. However, now that it’s there, when I join a meeting the choice to “stop video when I join” comes up and I tick that box.
If you go to Profile/Settings/Meetings (Basic) the last option on a long list of options before the Meetings (Advanced) list, is the option to “Disable Hide Participant Profiles.” I disabled it and although it took a while to activate, the capacity to “stop video” during a meeting and automatically show my profile picture returned. That capacity had disappeared with the new Zoom update.
At first it only worked with one meeting and then later worked with others.
Hosts of meetings can also choose that option to “Disable Hide Participant Profiles” but my host of one meeting couldn’t do it. However the fact that I disabled that option on my settings seemed to work. It's very useful for having a toilet or tea break during a meeting because you can still hear everything but you are on mute and your 'very interested looking profile picture" is up instead.