Please I have weird payments in my billing report. I have been sent and email asking me to update my billing payment but as I'm not using zoom anymore I didn't realized. I have a payed bill of the amount of 169,28 € on January but them I have another of -140,99 €. When I read the emails asking me for payment, I logged in into zoom and payed more or less 20 euros for a month. I've been charged of it my bank account but I can't find it on bills and I'm still basic plan. I really need to talk with someone who works in payments but it seems impossible to contact a zoom employee.
@shilohsmum, there’s no such place that I’m aware of, but someone might be able to help you directly. Us volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts, but you can submit a Support Ticket to Zoom staff at: https://support.zoom.us/hc/en-us/requests/new