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I have Pro license but my account shows basic

EJB
Observer

I am paying for pro license but my account is staying as basic. How do I fix this issue?

5 REPLIES 5

CarlaA
Zoom Moderator

Hi @EJB, welcome to the Zoom Community!

 

Please assign your newly purchased license to your user account. Here is how: https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License

 

Hope this helps!

Zoom Moderator
-CA

Please click Accept as Solution if this answered your question.

This did not help, leads only to further purchasing.   What is the protocol of chaning the acoount to the one you have payed for?

aavadevelopment
Observer

This does not help, as it does not show any users (I think it is because this is to add users, not to choose the license you payed/purchased for).  It is not to assign my pro account to my user account.  It shows that I have a basic account - and I have Pro.  Where do I change the  account to the one I have payed for?

 

aavadevelopment
Observer

The instruction  for assigning  a pruchased account to your account is not wright.  I started with a Basic account and since two years i've pruchaced a Pro account, but as I sign in, the account is still Basic.  According to the instructions (

 https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License) a selection of users sho...

dilbog74
Observer

Hello! I'm having the EXACT same problem as everyone above - i upgraded this week and now I've tried everything on this list but I can't get from Basic to Pro HELP PLEASE!!!!! I've upgraded the app, signed out and signed in again, gone to look at users - but it only takes me right back to the upgrade button. THANK YOU Sarah