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I cant view the image on someone else's recording

michsalin
Listener

someone sent me the link for a private recording with a password and when I enter the recording I can hear everything but the video or image does not show (I have a Mac), it only shows a green background, however if I open the link on my iPhone the recording is viewed completely both image and sound.

 

 Does anyone know why I can't see the image or video of the recording on my Mac and only can hear the recording? 

 

 

1 REPLY 1

ZoomZoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi,

 

Sounds like you have an issue with a video codec. You can try updating Quicktime player from the Apple website, or download VLC player and try with this last one. Usually, Quicktime player works well.

 

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz