Now LIVE! Check out the NEW Zoom Feature Request space to browse, vote, or create an idea to enhance your Zoom experience.
Explore NowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion2023-01-06 05:28 AM
Hello. I used Zoom to record a discussion for my semester project. I clicked on the 'Recordings' tab and yep, Zoom did save my file. The problem is when I clicked to record it, nothing pops up. I couldn't convert the file at all. I also checked if the file exists on the web client and was shocked to find that it does not. Is this the case of a corrupted file? If it helps. I did a demo recording beforehand. That demo recording did save, but the second one did not. I use Zoom on dekstop on the latest Microsoft Windows and since I just downloaded Zoom, it should be the latest version too.
2023-01-06 05:29 AM
Correction: "The problem is when I clicked to convert it, nothing happens."
2023-04-13 09:27 PM
When prompted with How do you want to open this file,
If you are still unable to convert your recording, submit a request to Zoom Support.
2023-04-18 03:56 AM
Thank you, I will try it and if I still face any more problem, I will submit a request.