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I can't change my First Name, nor my Display Name, nor my Account Profile picture

manuel3
Listener

‎2022-09-02 03:03 PM

When I try, a red message appears: "Something went wrong. Please refresh this page". Has someone else experienced this? I have refreshed it several times to no avail.

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2 REPLIES 2

ChrisO
Note Taker

‎2022-09-03 06:11 AM

Hi Manuel3,

 

I would suggest trying to clear your web browser's cookies and cache then reattempting. If this is a corporate owned account they may have locked the ability for these changes to be made.


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***
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ITMan318
Listener

‎2023-09-07 11:24 AM

I am having this issue with some of my people.  Apparently they can't change their profile picture so where would the setting be to enable this? Account Management-Account Settings??

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