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Browse Backgrounds2022-10-17 05:34 AM
Also I have not chat support?
I have a very important meeting today, and this is causing me some stress.
What plan do I need to buy to get me past the 40 min limit? I thought it was the Pro plan.
Solved! Go to Solution.
2022-10-17 05:46 AM
Hello. I'm sorry you are having an issue with free/basic going to Pro. I suggest you sign into Zoom.US and look at your account. Make sure it reads Licensed. A screenshot is attached. Now, if it does read licensed, was the meeting that is stopping at 40 minutes created before you changed to PRO? I don't think it should matter, but I wonder if that meeting stops at 40 minutes. If your account doesn't read Licensed, I would contact Support. Zoom support will be able to correct the issue. One more suggestion, if your account reads Licensed, create a new test meeting, and see if you can go over 40 minutes.
I hope that helps and please make sure to mark the solution as accepted if this information is what you need.
2022-10-17 05:58 AM
I was signing in with a different (wrong) email address. Strange that I could see the Pro plan as current, yet the top right showed basic plan. Anyway.... all good with the correct sign in email. Thank you for the quick reply.
2022-10-17 05:46 AM
Hello. I'm sorry you are having an issue with free/basic going to Pro. I suggest you sign into Zoom.US and look at your account. Make sure it reads Licensed. A screenshot is attached. Now, if it does read licensed, was the meeting that is stopping at 40 minutes created before you changed to PRO? I don't think it should matter, but I wonder if that meeting stops at 40 minutes. If your account doesn't read Licensed, I would contact Support. Zoom support will be able to correct the issue. One more suggestion, if your account reads Licensed, create a new test meeting, and see if you can go over 40 minutes.
I hope that helps and please make sure to mark the solution as accepted if this information is what you need.
2022-10-17 05:58 AM
I was signing in with a different (wrong) email address. Strange that I could see the Pro plan as current, yet the top right showed basic plan. Anyway.... all good with the correct sign in email. Thank you for the quick reply.
2022-10-17 06:04 AM
Glad to help. Have a good day.
2022-12-07 03:12 AM
In the same regards to this question, if my plan has 'licensed' in my profile, will I have access to create a meeting that will last longer than 40 minutes in basic. I am reading a few Q &A where is it stated that basic and some paid accounts are limited to 40 minutes. Just upgraded and would like more than 40 minutes. Thank you.
2022-12-09 03:47 PM
Yes, if you have Licensed in your profile, you are not limited to 40 minute meetings. If you saw Basic in the profile, you would be limited. I hope this helps.