Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
cancel
Showing results for 
Search instead for 
Did you mean: 

I am unable to download a recording

Madhup
Listener
 
 
 
 

 

3 REPLIES 3

JepZoom
Participant

Are you having some kind of error when trying to download your recording?

HughMaynard
Listener

I am trying to download a recording of a meeting to empty my storage and each attempt has failed. I've done this process a number of times, and never experienced a download failure before. The download starts successfully but stops at around the 200MB (of a 894MB file).  when it fails I can resume but after 2-3 resumes it is then marked "Failed - forbidden". Is there a fix for this bug?

You can try following the steps in this link: https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-local-recording-issues

If that doesn't solve your issue, I suggest reaching out to Zoom support through chat or email for further assistance.