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I am being charged a pro fee for an account I do not have

pokey1951
Listener

I am being charged for a pro account but I do not have a pro account and I can't find anyway to cancel this....there does not seem to be any customer support..I cantacted sales by email and they blew me off even tho I do have an account number.

1 REPLY 1

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@pokey1951 

 

Thank you for visiting the Zoom Community to seek support. Because this case is unique to your Zoom account, I

I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new

Please ensure to select Accounts and Billings for the request type to ensure the case goes to the correct department.

 

Hope this helps!

 

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