Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
Showing results for 
Search instead for 
Did you mean: 

I am being charged a pro fee for an account I do not have


I am being charged for a pro account but I do not have a pro account and I can't find anyway to cancel this....there does not seem to be any customer support..I cantacted sales by email and they blew me off even tho I do have an account number.


Community Champion | Zoom Employee
Community Champion | Zoom Employee



Thank you for visiting the Zoom Community to seek support. Because this case is unique to your Zoom account, I

I would suggest that you log a problem with Zoom Support at

Please ensure to select Accounts and Billings for the request type to ensure the case goes to the correct department.


Hope this helps!


If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.