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How get profile picture to show in Zoom square instead of user name

TJNJT
Listener

I have Zoom account TJNJT.  I recently added a profile picture.

The only way I get on a Zoom call is by the link sent by the host.  A number of different hosts.
Problem:  Sometimes when I get on a Zoom call, my profile picture shows, other times my initials (TJNJT) show, but not the pic.  I seem to be initiating the calls the same way, so I cannot predict which will show.
Question: How can I control what shows in my square - picture or initials?
Thanks.
TJNJT
 

 

2 REPLIES 2

Anne10
Listener

I would like to know how to control t his too.

YougoSandie
Listener

HELP!! My profile photo is not showing up when I click video off????