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How do I receive a response from the Zoom Support?

Prakash1107
Listener

It's been almost a week since one  of my account (Enterprise Account) got into Deactivation Status automatically without any interference, and its been 7 days now and not even a single response we have received yet. Anyone knows how to escalate this to a higher auth or any other suggestions to get it rectified? This Self escalation path is of no use, as there is no Escalation option itself. Check Link: https://support.zoom.us/hc/en-us/articles/360060938611-Self-escalating-support-tickets

2 REPLIES 2

pieterbotes
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Prakash1107 I'll get the team on this to assist you.

Thanks!

VA
Zoom Moderator
Zoom Moderator

Hi @Prakash1107 I am very sorry for the wait, we appreciate your patience! Your ticket is being actively worked on by our team. It is being closely monitored and your Customer Success Manager will follow up with you as soon as possible. 


Virginia (she/her/hers)
Zoom Community Team