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How can I put telephone participants (that have dialed-in) into breakout rooms?

rmd424
Listener

How do I move a telephone participant to a breakout room?   I tried and they stay in the main room with "(not joined)" next to their phone number.   The steps I'm following are:   After creating a breakout room with the option assign manually (have also tried assign automatically), then assign the participant to the room, and Open All Rooms, a message pops up the the participant has been invited to join the breakout room.   How does the participant join?  They're not prompted to take any action to join, just silence.   Preferably, how do I put them in the breakout room without them having to do anything?    Thank you.

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @rmd424.

 

This is easily done with any participant, whether or not joined by phone.  There is an "Unassigned" section of the Host's Breakout Room window, and anyone not in a room will be listed there.  Hover over their line, and the "Assign To" button will appear, along with names of the current rooms to be assigned to:

Ray_Harwood_0-1698437229786.png

Click one of those, and they will hear "You are now in a Breakout Session.  You are muted."  (They will previously have heard instructions on how to mute/unmute using *6.)


Ray - Office Hours at GoodClix.com
Please click Accept As Solution if this helped you !

rmd424
Listener

I can assign them to a room but their status stays as (not joined).  

Screenshot 2023-10-29 221537.png