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Help! I cannot access my paid account.


I cannot access my paid account. I created a Zoom meeting this past Wednesday morning, but I could not login to my account to have the scheduled meeting for Bible Study on Wednesday evening. I have not talked to a person who could help me, yet. When I enter my Apple info, it takes me back to re-enter my info again.  I am unable to access any account info. When I tried to enter my account using my email and password, it started me a new free account versus opening my paid account.  I don't know where to submit a ticket and contacting Agents leads to automated robots. Frustrated. Please help! 



Have the same problem. No chance to get any support withour sign in in your account. Also feels really frustrated. 

Zoom Moderator
Zoom Moderator

Hello @mlcox75 @elena_koerber thank you for posting to the Zoom Community. 


Our engineering team was made aware of this issue and has deployed a fix. Please try to log in again. 

Thank you! 

Carla (she/her/hers)
Zoom Community Team
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