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Having Trouble with Quiz feature




I am having trouble being able to launch a quiz I created for one of my zoom meetings. My poll/quiz is enabled and I can see the poll option when I launch the meeting. But when I click on the poll button the quiz is not there. Any advise on how to get it to show up? 


Thank you! 


Community Champion

Hi @BrittM


Please can you confirm if you are using a licensed Zoom Meetings account (i.e. Pro, Business, Education, or Enterprise account)? This is a requirement.


Next, can you confirm if the meeting was created as an "instant meeting"? Polling will only be available when the meeting is scheduled ahead of time or if it's an instant meeting using your Personal Meeting ID (PMI). You also need to be recognised as the meeting host.


Also, can you confirm that Polling has been enabled in your Meeting settings?


  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click the Meeting tab.
  4. Under the In Meeting (Basic) section, click the Meeting Polls/Quizzes toggle to enable or disable it.
  5. If a verification dialog displays, click Enable or Disable to verify the change


This setting can also be configured at an Account or Group level by your Administrator. The following support article provides further information: https://support.zoom.us/hc/en-us/articles/4412324684685


The following support article provides an overview of using Polling in meetings, including any limitations: 



Let me know if this resolves your issue? If so, don’t forget to mark the reply as an accepted solution! 


Alternatively, let me know if I can be of any further assistance?