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Learn more and join2022-03-02 02:27 PM - edited 2022-03-02 02:29 PM
Hand keep raising during webinar without initiating it. Using a windows laptop. Need to be able to use the feature at the right time.
2022-03-02 02:34 PM - edited 2022-03-02 02:34 PM
Hi @MSKM1920 can you please elaborate more as to what the issue is with 'raise hand'? Here's more info on Raising your hand in a webinar as you Click Raise Hand in the webinar controls to raise your hand or lower it.
Looking forward to your reply!
2022-03-02 02:40 PM - edited 2022-03-02 02:41 PM
It is raising at random times constantly without me clicking on it.
2022-03-02 03:02 PM - edited 2022-03-02 03:02 PM
@MSKM1920 Interesting, are you accidentally pressing the key combo Alt or Option +Y? A Host can lower your hand, however, cannot raise it for you.
For example, the Host is able to lower the hands of panelists
And for attendees
As I am unsure what you're experiencing, have you tried updating your Zoom client? Or uninstalled and reinstalled?
2022-03-02 03:13 PM
I’m the host and this is happening to multiple people in my webinar.
a similar issue was reported in the community but it referenced an iPad user. They are not accidentally pressing the button. I have asked that they make sure that they have the most current version of zoom.
2022-03-03 07:44 AM - edited 2022-03-03 07:44 AM
Hey @MSKM1920 gotcha. Okay, I went ahead and converted your Zoom Community discussion into a support request #13683620 because this is a one-of-a-kind situation, our internal Support teams have the tools and our Support Agents may be better equipped to solve this for you. 🙂 Let me know how else I can help!
2022-03-03 07:47 AM
@MSKM1920 also, do you mind @'ing the discussion you've seen that is similar to this? Would love to share the info we've troubleshot here within this dicussion.
2022-03-03 07:51 AM
The subject is -
Random Raise Hand on an iPad