HD 720p - Why is it not working?

[AlfredCKemp]

Hello - I am a professional actor who uses this platform to record self-tape auditions.  It is only me and the person I read with.  I paid with the knowledge as stated on your website that I would have HD video.  I also enabled Group HD. It is still recording very low quality.  My bandwidth is 1 GB and I have a top of the line camera.  This doesn't happen on any other platforms.  Please fix ASAP.  Thank you. 

[RachelGomez123]

A non-working webcam may be due to malfunctioning hardware, missing or outdated drivers, issues with your privacy settings, or problems with your antivirus software.

Windows usually installs device drivers automatically when it detects new hardware. Still, if you recently upgraded to Windows 10, you may need to update your hardware drivers manually. Some Windows Store apps only support newer webcam models, so your older device could be incompatible. Most desktop programs, however, still support older cameras.

Windows 10 offers a feature that disables the internal webcam. Keeping your webcam turned off when not using it is a great idea to protect your privacy. However, it can cause problems if you accidentally toggle this feature.

This may help you,

Rachel Gomez