Showing results for 
Search instead for 
Did you mean: 

Guests cant access a reoccurring meeting




Our client success team has a reoccuring meeting with one of their clients and now they cant join the zoom meetings any longer. Everytime they attempt to join it states the following error message:


User: arn:aws:iam::787345941828:user/web_user is not authorized to perform: dynamodb:Query on resource: arn:aws:dynamodb:us-east-1:787345941828:table/us06_ZMWEB_MTG_TEMPLATE with an explicit deny in a service control policy (Service: AmazonDynamoDBv2; Status Code: 400; Error Code: AccessDeniedException; Request ID: 2S4P2BN8M5A97AR07B8K7CF7D3VV4KQNSO5AEMVJF66Q9ASUAAJG; Proxy: null)


Can someone please tell me what is causing this? 


Thank you!


Zoom Moderator
Zoom Moderator

Hi @Norbu weclome to the community! It has been some time since you've posted your discussion within the community, I have to ask, are you still facing issues with Zoom and participants joining recurring meetings? 


I've been seeing in past incidents, that this is a Zoom status incident; therefore, should most likely already be resolved according to 

Zoom Community Moderator

Have you heard about Zoom AI Companion? ➡️ Check it out!

It is still an issue. Any idea why this is happening?