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Grey lockbox on a black screen

Irish1231
Listener

Hello,

 

When I try to join or start a Zoom meeting, I get a black screen with a pic of a grey lockbox. I have tried hitting the F8 key to no avail. Can someone help me? See below. And it says on bottom menu, my video is on!

Thank you!

Irish1231_0-1660698573954.png

 

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