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Fuzzy Green screen with Blackmagic Ultrastudio 3G

AntonM
Listener

Frustration reigns! Streaming video from DSLT via Blackmagic Ultrastudio 3G recorder...into Zoom...and all I get is a fuzzy green mess on screen. Do NOT tell me to downgrade Zoom version. PLEASE resolve urgently...its been 2 months now!

9 REPLIES 9

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello,
My name is Brandon. Thanks for joining the Zoom Community! The Zoom Community is not really a place where we troubleshoot issues such as this, but if you have a support ticket already opened and would like for me to help you with that issue, I would be happy to join in and help. 

If this response was helpful for you, please do not forget to click on the accepted solutions button!

Hi Brandon, Noted. Its being discussed by MANY in this forum! Ill try to open a ticket now and see what happens...

 

Any luck, Anton?

Same issue, but it works fine in Microsoft Teams, FYI.

I found a workaround, this is working for me when I use the web browser only and NOT the Mac app. 

Ticket: 13553506

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@AntonM

 

 Apologies, I had not seen it discussed. I have taken the ticket I will work with you to get this solved as soon as possible. Thank you for your patience while we work to assist you. 

If this response was helpful for you, please do not forget to click on the accepted solutions button!

Thank you!

RN
Zoom Moderator
Zoom Moderator

Hey @AntonM @GuyNamedLindsey Zoom client 5.9.6 is released, please try to update and see if you're still encountering your issue? Heres how to Upgrade Zoom to the latest version

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Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

GuyNamedLindsey
Listener

This update worked! Thank you. I don't see all the resolution options I used to get for the blackmagic Ultrastudio 3G, but my stream is there, so it's looking good.