cancel
Showing results for 
Search instead for 
Did you mean: 

From PRO to BASE suddenly. Where are my recordings?

immafit
Listener

From today my PRO plan (automatically renewed on January 4th, regularly paid for over a year) has switched to BASE. Also all my recordings have disappeared. Can I recover them? There is all my work!

 

Da oggi il mio piano PRO (rinnovato in automatico il 4 Gennaio, regolarmente pagato da oltre un anno) è passato a BASE. Inoltre sono scomparse tutte le mie registrazioni. Posso recuperarle? E' il lavoro di un anno!

1 REPLY 1

R2D2
Listener

I had this problem, it's because the user account (the email address) is no longer associated with the license! You have to go to the settings and re-associate the user to the license.